All Systems Operational

About This Site

The status of Deque's SaaS services are reported below. Dedicated customer instances are monitored by Deque operations and the status of any issues will be tracked and communicated as a support ticket. If you believe there is an issue that should be reflected here, or you have another question about your use of these services, please go to the support page (authorized customers only) or submit a ticket via email at helpdesk@deque.com.

Deque Log-In Service (US) Operational
90 days ago
100.0 % uptime
Today
Deque University Operational
90 days ago
99.93 % uptime
Today
Axe Devtools APIs Repository Operational
90 days ago
100.0 % uptime
Today
Axe Devtools Pro Server Operational
90 days ago
99.99 % uptime
Today
Axe Linter Operational
90 days ago
100.0 % uptime
Today
Axe Reports (US) Operational
90 days ago
91.04 % uptime
Today
Axe Devtools Mobile Operational
90 days ago
100.0 % uptime
Today
Axe Documentation Site Operational
90 days ago
100.0 % uptime
Today
Deque File Transfer Service Operational
90 days ago
100.0 % uptime
Today
Customer Support Help Center Operational
90 days ago
100.0 % uptime
Today
Accessibility Services Operational
90 days ago
100.0 % uptime
Today
Assessment Services - Auditor Operational
90 days ago
100.0 % uptime
Today
Assessment Services - Monitor Operational
90 days ago
100.0 % uptime
Today
AUS Regional Services Operational
90 days ago
100.0 % uptime
Today
Deque Log-In Service (AU) Operational
90 days ago
100.0 % uptime
Today
Axe Reports (AU) Operational
90 days ago
100.0 % uptime
Today
EU Regional Services Operational
90 days ago
100.0 % uptime
Today
Deque Log-In Service (EU) Operational
90 days ago
100.0 % uptime
Today
Axe Reports (EU) Operational
90 days ago
100.0 % uptime
Today
Axe Monitor Operational
90 days ago
100.0 % uptime
Today
Axe Auditor Operational
90 days ago
100.0 % uptime
Today
Agora - agora.dequecloud.com Operational
90 days ago
99.98 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Monthly Patching: 1-5 PM ET May 30, 2026 13:00-17:00 EDT

We will be conducting our monthly production patching. During this window, services may be unavailable for some or all of the maintenance period. If you have any questions or notice any issues following this window, please contact us at helpdesk@deque.com.
Posted on Apr 28, 2026 - 10:33 EDT
May 29, 2026

No incidents reported today.

May 28, 2026

No incidents reported.

May 27, 2026
Resolved - Axe Reports 2.3.3 with the fix was released and confirmed working.
May 27, 14:29 EDT
Identified - The issue has been identified and a fix is being implemented.
Apr 30, 18:45 EDT
Investigating - axe Reports / Team Access displays "No Teams found," despite Teams being configured in axe Account. axe Reports version 2.3.2.
This issue is impacting all the SaaS customers, regardless of their server region, whether US or non-US.

Apr 30, 17:33 EDT
May 26, 2026

No incidents reported.

May 25, 2026

No incidents reported.

May 24, 2026

No incidents reported.

May 23, 2026

No incidents reported.

May 22, 2026

No incidents reported.

May 21, 2026

No incidents reported.

May 20, 2026

No incidents reported.

May 19, 2026

No incidents reported.

May 18, 2026
Resolved - This incident has been resolved.
May 18, 11:54 EDT
Monitoring - A subset of users have reported access errors when assigning subscriptions to users in the Axe Account Portal for Monitor, Reports, and Mobile.  If you added a user to a subscription within the last 24 hours and the user has issues accessing this subscription, please remove the subscription from this user and add it again.  We have deployed a fix to prevent this issue moving forward.

For any further queries, please reach out to helpdesk@deque.com.

May 7, 20:29 EDT
May 17, 2026

No incidents reported.

May 16, 2026

No incidents reported.

May 15, 2026

No incidents reported.