All Systems Operational

About This Site

The status of Deque's SaaS services are reported below. Dedicated customer instances are monitored by Deque operations and the status of any issues will be tracked and communicated as a support ticket. If you believe there is an issue that should be reflected here, or you have another question about your use of these services, please go to the support page (authorized customers only) or submit a ticket via email at helpdesk@deque.com.

Deque Log-In Service (US) ? Operational
90 days ago
100.0 % uptime
Today
Deque University ? Operational
90 days ago
99.98 % uptime
Today
Axe Devtools APIs Repository ? Operational
90 days ago
100.0 % uptime
Today
Axe Devtools Pro Server ? Operational
90 days ago
100.0 % uptime
Today
Axe Linter Operational
90 days ago
100.0 % uptime
Today
Axe Reports (US) ? Operational
90 days ago
100.0 % uptime
Today
Axe Devtools Mobile ? Operational
90 days ago
100.0 % uptime
Today
Axe Documentation Site ? Operational
90 days ago
100.0 % uptime
Today
Deque File Transfer Service Operational
90 days ago
100.0 % uptime
Today
Customer Support Help Center ? Operational
90 days ago
100.0 % uptime
Today
Accessibility Services Operational
90 days ago
100.0 % uptime
Today
Assessment Services - Auditor ? Operational
90 days ago
100.0 % uptime
Today
Assessment Services - Monitor ? Operational
90 days ago
100.0 % uptime
Today
AUS Regional Services Operational
90 days ago
100.0 % uptime
Today
Deque Log-In Service (AU) ? Operational
90 days ago
100.0 % uptime
Today
Axe Reports (AU) ? Operational
90 days ago
100.0 % uptime
Today
EU Regional Services Operational
90 days ago
100.0 % uptime
Today
Deque Log-In Service (EU) ? Operational
90 days ago
100.0 % uptime
Today
Axe Reports (EU) ? Operational
90 days ago
100.0 % uptime
Today
Axe Monitor Operational
90 days ago
100.0 % uptime
Today
Axe Auditor Operational
90 days ago
100.0 % uptime
Today
Agora - agora.dequecloud.com ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Monthly Patching: 1-5 PM ET Apr 26, 2025 13:00-17:00 EDT

We will be conducting our monthly production patching. During this window, services may be unavailable for some or all of the maintenance period. If you have any questions or notice any issues following this window, please contact us at helpdesk@deque.com.
Posted on Apr 08, 2025 - 08:57 EDT
Apr 22, 2025

No incidents reported today.

Apr 21, 2025

No incidents reported.

Apr 20, 2025

No incidents reported.

Apr 19, 2025

No incidents reported.

Apr 18, 2025

No incidents reported.

Apr 17, 2025

No incidents reported.

Apr 16, 2025

No incidents reported.

Apr 15, 2025

No incidents reported.

Apr 14, 2025

No incidents reported.

Apr 13, 2025

No incidents reported.

Apr 12, 2025

No incidents reported.

Apr 11, 2025

No incidents reported.

Apr 10, 2025

No incidents reported.

Apr 9, 2025
Resolved - An error in axe Monitor caused scans to exclude PDFs from scan results between April 1 at 12 AM EST, and April 9 at 10 AM EST. The issue has now been resolved, and scans are running as expected. If your scans did not have PDF settings enabled, your scan results were not impacted by this issue.

This error may have generated inaccurate accessibility scores in axe Monitor and axe Reports during these dates. We urge you to re-run any scans that completed between April 1 at 12 AM EST and April 9 at 10 AM EST, and delete scan data in axe Reports that you do not want to keep.

We apologize for any challenges caused by this error. Please reach out to support@deque.com if we can assist you in any way.

Apr 9, 18:51 EDT
Apr 8, 2025

No incidents reported.