Update - We are continuing to test the fix in a test environment and are making steady progress. There is still no ETA at this time.
May 17, 2024 - 10:34 EDT
Update - We are continuing to work on testing a fix in a test environment. There is no ETA as of yet; please stay tuned for further updates.
May 14, 2024 - 15:41 EDT
Identified - We have identified the cause of the problem and are working to test a fix in a test environment. We do not have an ETR at the moment, as the fix will need to be validated and implemented in our production environment afterwards.

Users can use the standard/manual user provisioning process in the meantime as we continue to work on a resolution.

May 13, 2024 - 15:52 EDT
Update - We are continuing to investigate this issue.
May 13, 2024 - 13:38 EDT
Update - We are continuing to investigate this issue.
May 13, 2024 - 11:29 EDT
Investigating - We are currently facing issues with our Just in Time Provisioning System and our team is working on it as a top priority. We have temporarily paused the service to do a root cause analysis and put a fix in place. We request your patience while we resolve this issue at the earliest. Please contact helpdesk@deque.com if you are facing this issue so that we can reach out to you once we have fixed the issue.
May 13, 2024 - 11:25 EDT

About This Site

The status of Deque's SaaS services are reported below. Dedicated customer instances are monitored by Deque operations and the status of any issues will be tracked and communicated as a support ticket. If you believe there is an issue that should be reflected here, or you have another question about your use of these services, please go to the support page (authorized customers only) or submit a ticket via email at helpdesk@deque.com.

Deque Log-In Service (US) ? Operational
90 days ago
100.0 % uptime
Today
Deque University ? Operational
90 days ago
100.0 % uptime
Today
Axe Devtools APIs Repository ? Operational
90 days ago
100.0 % uptime
Today
Axe Devtools Pro Server ? Operational
90 days ago
100.0 % uptime
Today
Axe Linter Operational
90 days ago
100.0 % uptime
Today
Axe Reports (US) ? Operational
90 days ago
100.0 % uptime
Today
Axe Devtools Mobile ? Operational
90 days ago
100.0 % uptime
Today
Axe Documentation Site ? Operational
90 days ago
100.0 % uptime
Today
Deque File Transfer Service Operational
90 days ago
100.0 % uptime
Today
Customer Support Help Center ? Operational
90 days ago
100.0 % uptime
Today
Accessibility Services Operational
90 days ago
100.0 % uptime
Today
Assessment Services - Auditor ? Operational
90 days ago
100.0 % uptime
Today
Assessment Services - Monitor ? Operational
90 days ago
100.0 % uptime
Today
AUS Regional Services Operational
90 days ago
100.0 % uptime
Today
Deque Log-In Service (AU) ? Operational
90 days ago
100.0 % uptime
Today
Axe Reports (AU) ? Operational
90 days ago
100.0 % uptime
Today
EU Regional Services Operational
90 days ago
100.0 % uptime
Today
Deque Log-In Service (EU) ? Operational
90 days ago
100.0 % uptime
Today
Axe Reports (EU) ? Operational
90 days ago
100.0 % uptime
Today
Axe Monitor Operational
90 days ago
100.0 % uptime
Today
Axe Auditor Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Scheduled Maintenance
Monthly Patching: 1-5 PM ET Jun 1, 2024 13:00-17:00 EDT
We will be conducting our monthly production patching. During this window, services may be unavailable for some or all of the maintenance period. If you have any questions or notice any issues following this window, please contact us at helpdesk@deque.com.
Posted on Apr 29, 2024 - 15:06 EDT
Past Incidents
May 18, 2024

No incidents reported today.

May 17, 2024

Unresolved incident: Just In Time Provisioning System Is Currently Paused.

May 16, 2024

No incidents reported.

May 15, 2024

No incidents reported.

May 14, 2024
May 13, 2024
May 12, 2024

No incidents reported.

May 11, 2024

No incidents reported.

May 10, 2024

No incidents reported.

May 9, 2024

No incidents reported.

May 8, 2024

No incidents reported.

May 7, 2024

No incidents reported.

May 6, 2024

No incidents reported.

May 5, 2024

No incidents reported.

May 4, 2024

No incidents reported.