Identified - This is a follow-up notification on the recent incident affecting the usage reports feature for axe DevTools. The issue occurred between 6:07 pm and 9:09 pm EST on July 10, 2024.

Resolution Status:
The issue has been resolved, and the usage reports feature is now fully operational.

Data Backfill Progress:
However, during the outage period, usage data was not recorded. Our team is actively working on backfilling this missing data to ensure completeness and accuracy.

Next Steps:
In the meantime, if you have any questions or require assistance regarding the missing data, please don't hesitate to contact the Deque Helpdesk at helpdesk@deque.com.

We apologize for any inconvenience caused and thank you for your understanding.

Jul 12, 2024 - 16:40 EDT

About This Site

The status of Deque's SaaS services are reported below. Dedicated customer instances are monitored by Deque operations and the status of any issues will be tracked and communicated as a support ticket. If you believe there is an issue that should be reflected here, or you have another question about your use of these services, please go to the support page (authorized customers only) or submit a ticket via email at helpdesk@deque.com.

Deque Log-In Service (US) ? Operational
90 days ago
100.0 % uptime
Today
Deque University ? Operational
90 days ago
100.0 % uptime
Today
Axe Devtools APIs Repository ? Operational
90 days ago
100.0 % uptime
Today
Axe Devtools Pro Server ? Operational
90 days ago
100.0 % uptime
Today
Axe Linter Operational
90 days ago
100.0 % uptime
Today
Axe Reports (US) ? Operational
90 days ago
99.95 % uptime
Today
Axe Devtools Mobile ? Operational
90 days ago
99.96 % uptime
Today
Axe Documentation Site ? Operational
90 days ago
100.0 % uptime
Today
Deque File Transfer Service Operational
90 days ago
100.0 % uptime
Today
Customer Support Help Center ? Operational
90 days ago
100.0 % uptime
Today
Accessibility Services Operational
90 days ago
100.0 % uptime
Today
Assessment Services - Auditor ? Operational
90 days ago
100.0 % uptime
Today
Assessment Services - Monitor ? Operational
90 days ago
100.0 % uptime
Today
AUS Regional Services Operational
90 days ago
100.0 % uptime
Today
Deque Log-In Service (AU) ? Operational
90 days ago
100.0 % uptime
Today
Axe Reports (AU) ? Operational
90 days ago
100.0 % uptime
Today
EU Regional Services Operational
90 days ago
100.0 % uptime
Today
Deque Log-In Service (EU) ? Operational
90 days ago
100.0 % uptime
Today
Axe Reports (EU) ? Operational
90 days ago
100.0 % uptime
Today
Axe Monitor Operational
90 days ago
99.98 % uptime
Today
Axe Auditor Operational
90 days ago
100.0 % uptime
Today
Agora - agora.dequecloud.com ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.
Past Incidents
Jul 13, 2024

No incidents reported today.

Jul 12, 2024

Unresolved incident: Update on Incident: Issue with usage reports for axe DevTools.

Jul 11, 2024

No incidents reported.

Jul 10, 2024
Resolved - The usage reports feature for axe DevTools was unavailable from 6:07 pm to 9:09 pm EST (07/10/2024). This issue is resolved now.

Please contact helpdesk@deque.com if you are still facing this issue so that we can reach out to you and assist you fix the issue.

Jul 10, 18:00 EDT
Jul 9, 2024
Resolved - This issue has now been resolved.
Jul 9, 16:26 EDT
Investigating - We are currently facing issues with our Just in Time Provisioning System and our team is working on it as a top priority. We have temporarily paused the service to do a root cause analysis and put a fix in place. We request your patience while we resolve this issue at the earliest. Please contact helpdesk@deque.com if you are facing this issue so that we can reach out to you once we have fixed the issue.
Jun 28, 10:48 EDT
Jul 8, 2024

No incidents reported.

Jul 7, 2024

No incidents reported.

Jul 6, 2024

No incidents reported.

Jul 5, 2024

No incidents reported.

Jul 4, 2024

No incidents reported.

Jul 3, 2024

No incidents reported.

Jul 2, 2024
Resolved - This incident has been resolved.
Jul 2, 16:18 EDT
Monitoring - We have implemented a fix in place and have restored the affected instances. We are now monitoring the instances to ensure that the issue is completely. resolved.
Jul 2, 14:24 EDT
Update - We are continuing to work on a fix for this issue.
Jul 2, 13:57 EDT
Identified - We are currently facing issues with the Axe Monitor not being visible to the customers who have Axe reports instances. We have identified the issue and we are working on resolving the issue at the earliest. This issue is affecting multiple customer Axe reports instances, resulting in the loss of access to their reports. We request your patience while we resolve this issue at the earliest. Please contact helpdesk@deque.com if you are facing this issue so that we can reach out to you once we have fixed the issue.
Jul 2, 13:56 EDT
Jul 1, 2024

No incidents reported.

Jun 30, 2024

No incidents reported.

Jun 29, 2024
Completed - The scheduled maintenance has been completed.
Jun 29, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Jun 29, 13:00 EDT
Scheduled - We will be conducting our monthly production patching. During this window, services may be unavailable for some or all of the maintenance period. If you have any questions or notice any issues following this window, please contact us at helpdesk@deque.com.
Jun 6, 11:39 EDT