All Systems Operational

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The status of Deque's SaaS services are reported below. Dedicated customer instances are monitored by Deque operations and the status of any issues will be tracked and communicated as a support ticket. If you believe there is an issue that should be reflected here, or you have another question about your use of these services, please go to the support page (authorized customers only) or submit a ticket via email at helpdesk@deque.com.

Uptime over the past 90 days. View historical uptime.
Deque Log-In Service (US) Operational
Deque University Operational
Axe Devtools APIs Repository Operational
Axe Devtools Pro Server Operational
Axe Linter Operational
Axe Reports (US) Operational
Axe Devtools Mobile Operational
Axe Documentation Site Operational
Deque File Transfer Service Operational
Customer Support Help Center Operational
Accessibility Services Operational
Assessment Services - Auditor Operational
Assessment Services - Monitor Operational
AUS Regional Services Operational
Deque Log-In Service (AU) Operational
Axe Reports (AU) Operational
EU Regional Services Operational
Deque Log-In Service (EU) Operational
Axe Reports (EU) Operational
Axe Monitor Operational
Axe Auditor Operational
Agora - agora.dequecloud.com Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

No incidents or maintenance related to this downtime.

Nov 5, 2026

Incident: Deque Agora | Elevated Request Failures
Resolved - This incident has been resolved.
Nov 5, 17:15 EST
Monitoring - A fix has been deployed, and Deque Agora requests are now working as expected. Newly generated Identity Tokens should authenticate successfully. Thank you for your patience.

If you continue to experience issues, please contact us at helpdesk@deque.com.
Nov 5, 09:55 EST
Investigating - We are investigating an elevated rate of request failures to https://agora.dequelabs.com. Our team is actively working on this and will share updates as they become available.

If you’re affected, please contact us at helpdesk@deque.com.
Nov 5, 08:22 EST

Nov 4, 2026

Incident: Deque Agora Artifactory Unavailable
Resolved - The Agora artifactory system is back up and fully operational. Thank you for your patience.
Nov 4, 14:20 EST
Identified - The Agora artifactory system is currently down due to an unscheduled outage. Our team is actively working to restore service, and we expect it to take 2 to 4 hours.

We’ll share more information on our Support page as it becomes available:
https://support.deque.com/hc/en-us/articles/55304216886548
Nov 4, 11:59 EST

Nov 3, 2026

No incidents reported.

Nov 2, 2026

No incidents reported.

Nov 1, 2026

No incidents reported.

Oct 31, 2026

Monthly Patching: 1-5 PM ET
Completed - The scheduled maintenance has been completed.
Oct 31, 17:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Oct 31, 13:00 EDT
Scheduled - We will be conducting our monthly production patching. During this window, services may be unavailable for some or all of the maintenance period. If you have any questions or notice any issues following this window, please contact us at helpdesk@deque.com.
Oct 7, 14:10 EDT

Oct 30, 2026

No incidents reported.

Oct 29, 2026

No incidents reported.

Oct 28, 2026

No incidents reported.

Oct 27, 2026

No incidents reported.

Oct 26, 2026

No incidents reported.

Oct 25, 2026

No incidents reported.

Oct 24, 2026

No incidents reported.

Oct 23, 2026

No incidents reported.

Oct 22, 2026

Informational: PHP Vulnerability Vulnerabilities – No Customer Action Required
Resolved - On October 21, 2026, vulnerabilities in PHP (CVE-2026-109618 and CVE-2026-109619) were publicly disclosed. The Deque security team responded immediately and applied updates where needed the same day. No customer action is required.

For questions, please contact Deque Support at helpdesk@deque.com.
Oct 22, 11:45 EDT
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