Axe Assistant Downtime – Third-Party Service Outage (Claude/Anthropic) – Resolved

Incident Report for Deque Services Health and Status

Resolved

Axe Assistant was reported as unavailable and users were experiencing errors. The root cause was identified as an outage on the Claude (Anthropic) side, as Axe Assistant relies on one of their AI models. The issue was external and outside Deque's control. Service was confirmed restored shortly after.

Posted Jun 23, 2026 - 11:57 EDT