Incident: Deque Agora | Elevated Request Failures

Incident Report for Deque Services Health and Status

Resolved

This incident has been resolved.
Posted Nov 05, 2026 - 17:15 EST

Monitoring

A fix has been deployed, and Deque Agora requests are now working as expected. Newly generated Identity Tokens should authenticate successfully. Thank you for your patience.

If you continue to experience issues, please contact us at helpdesk@deque.com.
Posted Nov 05, 2026 - 09:55 EST

Investigating

We are investigating an elevated rate of request failures to https://agora.dequelabs.com. Our team is actively working on this and will share updates as they become available.

If you’re affected, please contact us at helpdesk@deque.com.
Posted Nov 05, 2026 - 08:22 EST
This incident affected: Agora - agora.dequecloud.com.