All Systems Operational

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The status of Deque's SaaS services are reported below. Dedicated customer instances are monitored by Deque operations and the status of any issues will be tracked and communicated as a support ticket. If you believe there is an issue that should be reflected here, or you have another question about your use of these services, please go to the support page (authorized customers only) or submit a ticket via email at helpdesk@deque.com.

Deque Log-In Service (US) Operational
Deque University Operational
Axe Devtools APIs Repository Operational
Axe Devtools Pro Server Operational
Axe Linter Operational
Axe Reports (US) Operational
Axe Devtools Mobile Operational
Axe Documentation Site Operational
Deque File Transfer Service Operational
Customer Support Help Center Operational
Accessibility Services Operational
Assessment Services - Auditor Operational
Assessment Services - Monitor Operational
AUS Regional Services Operational
Deque Log-In Service (AU) Operational
Axe Reports (AU) Operational
EU Regional Services Operational
Deque Log-In Service (EU) Operational
Axe Reports (EU) Operational
Axe Monitor Operational
Axe Auditor Operational
Agora - agora.dequecloud.com Operational
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Sep 17, 2026

No incidents reported today.

Sep 16, 2026

Resolved - Earlier today, some users may have experienced slower than usual performance on Axe Developer Hub. Our engineering team identified the issue and deployed a hotfix which has now resolved the problem. Axe Developer Hub is fully operational and performing as expected.
If you continue to experience any issues, please contact us at helpdesk@deque.com.

Sep 16, 15:42 EDT
Identified - We are aware that some users may be experiencing slower than usual performance on Axe Developer Hub. Our engineering team has identified the issue and a hotfix is being deployed this afternoon. We will provide a further update once the fix has been applied and the service is confirmed stable.
We apologize for any inconvenience and appreciate your patience.

Sep 16, 14:24 EDT

Sep 15, 2026

Resolved - On September 15, 2026, starting at approximately 1:00 PM EST, some users experienced an error when attempting to use axe Assistant on Deque University. Users were unable to submit messages and received the following error: "Error encountered while processing user chat message."
Our engineering team investigated the issue and has confirmed it has now been resolved. axe Assistant is fully operational and users should be able to use the chat functionality without any issues.
We apologize for the disruption caused during this period. If you continue to experience any issues, please contact us at helpdesk@deque.com.

Sep 15, 20:36 EDT

Sep 14, 2026

No incidents reported.

Sep 13, 2026

No incidents reported.

Sep 12, 2026

No incidents reported.

Sep 11, 2026

No incidents reported.

Sep 10, 2026

Completed - The scheduled maintenance has been completed.
Sep 10, 12:00 EDT
In progress - Scheduled maintenance is currently in progress. We will provide updates as necessary.
Sep 10, 10:00 EDT
Scheduled - We will be performing emergency maintenance on our Agora artifacts repository to apply patches at 10am ET on September 10,2026.  While we anticipate less than 30 minutes of downtime, we are reserving a two-hour window.  Please contact HelpDesk@deque.com with any inquiries or concerns.
Sep 9, 15:36 EDT

Sep 9, 2026

No incidents reported.

Sep 8, 2026

No incidents reported.

Sep 7, 2026

No incidents reported.

Sep 6, 2026

No incidents reported.

Sep 5, 2026

No incidents reported.

Sep 4, 2026

No incidents reported.

Sep 3, 2026

No incidents reported.