All Systems Operational

About This Site

The status of Deque's SaaS services are reported below. Dedicated customer instances are monitored by Deque operations and the status of any issues will be tracked and communicated as a support ticket. If you believe there is an issue that should be reflected here, or you have another question about your use of these services, please go to the support page (authorized customers only) or submit a ticket via email at helpdesk@deque.com.

Deque Log-In Service (US) ? Operational
90 days ago
100.0 % uptime
Today
Deque University ? Operational
90 days ago
100.0 % uptime
Today
Axe Devtools APIs Repository ? Operational
90 days ago
100.0 % uptime
Today
Axe Devtools Pro Server ? Operational
90 days ago
99.97 % uptime
Today
Axe Linter Operational
90 days ago
100.0 % uptime
Today
Axe Reports (US) ? Operational
90 days ago
100.0 % uptime
Today
Axe Devtools Mobile ? Operational
90 days ago
100.0 % uptime
Today
Axe Documentation Site ? Operational
90 days ago
100.0 % uptime
Today
Deque File Transfer Service Operational
90 days ago
100.0 % uptime
Today
Customer Support Help Center ? Operational
90 days ago
100.0 % uptime
Today
Accessibility Services Operational
90 days ago
100.0 % uptime
Today
Assessment Services - Auditor ? Operational
90 days ago
100.0 % uptime
Today
Assessment Services - Monitor ? Operational
90 days ago
100.0 % uptime
Today
AUS Regional Services Operational
90 days ago
100.0 % uptime
Today
Deque Log-In Service (AU) ? Operational
90 days ago
100.0 % uptime
Today
Axe Reports (AU) ? Operational
90 days ago
100.0 % uptime
Today
EU Regional Services Operational
90 days ago
100.0 % uptime
Today
Deque Log-In Service (EU) ? Operational
90 days ago
100.0 % uptime
Today
Axe Reports (EU) ? Operational
90 days ago
100.0 % uptime
Today
Axe Monitor Operational
90 days ago
100.0 % uptime
Today
Axe Auditor Operational
90 days ago
100.0 % uptime
Today
Agora - agora.dequecloud.com ? Operational
90 days ago
100.0 % uptime
Today
Operational
Degraded Performance
Partial Outage
Major Outage
Maintenance
Major outage
Partial outage
No downtime recorded on this day.
No data exists for this day.
had a major outage.
had a partial outage.

Scheduled Maintenance

Monthly Patching: 1-5 PM ET Jun 28, 2025 13:00-17:00 EDT

We will be conducting our monthly production patching. During this window, services may be unavailable for some or all of the maintenance period. If you have any questions or notice any issues following this window, please contact us at helpdesk@deque.com.
Posted on Jun 09, 2025 - 15:59 EDT
Jun 18, 2025

No incidents reported today.

Jun 17, 2025

No incidents reported.

Jun 16, 2025

No incidents reported.

Jun 15, 2025

No incidents reported.

Jun 14, 2025

No incidents reported.

Jun 13, 2025
Resolved - A hotfix was successfully deployed to address the root cause of the issue. Monitoring confirms system stability, and no further customer impact has been observed. This incident is now considered resolved.

Thank you for your patience. For any further questions or assistance, please contact helpdesk@deque.com.

Jun 13, 09:18 EDT
Monitoring - We were experiencing intermittent reduced successful responses while executing new tests from the Axe Extension. The issue, which affected screenshot-dependent scans, has been mitigated as of 12:30 PM EST, and functionality has been restored.

If you experienced scan failures earlier today, we recommend re-running those scans now, as the system is operating normally.

We are actively monitoring the situation and taking necessary steps to prevent it from happening again. For any questions or support, feel free to reach out to helpdesk@deque.com.

Jun 12, 15:06 EDT
Jun 12, 2025
Jun 11, 2025

No incidents reported.

Jun 10, 2025

No incidents reported.

Jun 9, 2025

No incidents reported.

Jun 8, 2025

No incidents reported.

Jun 7, 2025

No incidents reported.

Jun 6, 2025

No incidents reported.

Jun 5, 2025

No incidents reported.

Jun 4, 2025

No incidents reported.